LUSSO CASSANO TERMS & CONDITIONS - 2025

 

Introduction 

1. These Terms and Conditions is an understanding between Lusso Cassano Private Limited (hereinafter referred to as the “Company”) and its Customers.

2. The Company is engaged in the business of providing Turnkey interior designing solutions.

3. Customer refers to an individual, organisation or entity that purchases goods or services from Lusso Cassano.

4. Service & Project management Fee: For all Lusso Cassano projects, the Customer shall be charged a Service Fee  on the final quote value of the project payable on/before factory dispatch, if any variables payable later such as handles,etc/add-ons such as duco, painting - service fee would be charged accordingly before final settlement.

5. Additional Architectural services - Electrical, plumbing, elevation, landscaping drawings will be charged additionally in sq-ft basis, drawings to be released only on 100% payment.

6. 100% Interior payment collection before handle and light installation.

 

Price Validity 

1. The exact price of the Customer project will depend on measurements, scope of work and change in designs / material / finishes. Based on these revisions, Customers can expect the quote value to rise or drop accordingly. However, in case of non standard product selection / customization / additional scope of work, the prices may substantially increase from the initial quote value.

2. Material procured by Lusso team or customer, service charge is liable irrespective . If customer is procuring correct bill needs to be submitted with GST to update the BOQ/Quotation for addition of PMC fee.

3. Based on Customer’s initial discussion with the Company representatives, Customer shall make an initial service fee payment of 10% of quote value.

4. The Price structure has 3 instalments:
   a. First Instalment – 10% of the quote value and is paid at the time of order PMC service booking. (designer fee not included)
   b. Second Instalment – 40% of the revised quote value - includes Final designer fee, which is payable post design finalisation seperately.
   c. Third/Final Instalment – Remaining 50% of the quote value, which is payable as per final BOQ in full or a split of 25% before dispatch and 25% post carcass completion,  actuals category bills to be submitted, eg : hardware, onsite, custom veneer, Handles selected - Service fee will be added on the final installment or to be cleared as the project progresses i.e as per client convenience. 

5. Note : Handle selection : Lusso Cassano gives the freedom to choose custom handles from any vendor - to have unique solutions for our customers - bills to be submitted post purchase to update final Installation service fee for the same.

6. Note: A non-refundable Convenience fee of 2% (including GST) on payment amount may be levied on certain modes of payment including Credit card /Debit card/Net Banking/ Wallet /Etc.

7. For booking an order with Lusso Cassano, the minimum final order/quote value should amount to INR 4,00,000.

8. The initial quote value provided by Lusso Cassano at the time of order booking may not include civil, plumbing, gas-piping or electrical work. The exact value of the quote will depend on the site conditions.

9. The Third/ final installment service fee payment has to be initiated before the material dispatch from the factory and not before installation.

10. Between First Instalment and Second Instalment payment stage of Customer order brand partnered categories such as appliances, lights and loose furniture etc. are subject to price fluctuation and may not be available due to stock issues from the manufacturer’s end. In such cases, the Customer will have an option to choose the other available products.

11. We have categorised the work of Lusso Cassano as interior solutions and has been considered as “Works Contract Services of Interior Solutions” (SAC 995476). Place of supply will be considered based on the state where the installation is to be carried out irrespective of bill to state.

12. If the third instalment is not paid by the Customer within the time stipulated then the Customer shall be liable to pay a demurrage charge of INR 500 per day, from the second day that the instalment becomes due till such time that the same is paid in full.

13. All payments made by the Customer throughout their engagement with Lusso Cassano should be approved by Lusso Cassano via email communication [or] Official Group Chat, and only on such approval, the payment shall be deemed effective.

14. Lusso Cassano is under no obligation to provide to provide purchase invoice done with internal team, acknowledgment receipt will be provided

15. Actuals payable line items need to be cleared to vendor directly and simultaneously service fee to be credited to Lusso Cassano.

16. T&C are subject to updates, revisions without prior notice

 

Material Quantities and Inventory Usage 

The material quantities listed in our quotations are estimates based on our experience and expertise. We reserve the right to utilize materials from our existing inventory to fulfill project requirements. As a result, actual quantities used may vary slightly from those listed. This approach enables us to optimize resource utilization and provide competitive pricing. By accepting our quotation, the client acknowledges and agrees to this approach.
 

Variation in Material Quantities
 We reserve the right to adjust material quantities used during project execution based on actual requirements and inventory availability. Estimated quantities listed in our quotations are subject to variation, and we will not be held liable for minor discrepancies. Our goal is to ensure efficient project delivery while minimizing waste and optimizing resource usage

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Installation Checks 

 

When civil work is done at site (including false ceiling, electrical, plumbing, gas piping, wall demolition, wall partition, etc.), hand marks and scratches are bound to occur and cannot be avoided. It’s recommended to have a final coat of paint after completion of all interiors.

 

Warranty Details:

 

Lusso Cassano provides warranty on the Products and Services, as per the following categories:

1. Covered Products – LussoCassano’s Product Warranty
   In case of any manufacturing defect in any of the following Products, and the same being in the warranty period, Lusso Cassano shall repair or replace, at its discretion, the said Products.

 

Product : Cabinet, Carcass 

Warranty period : 10 years 

Remarks : Covers all core material: BWP Plywood, MR Plywood and Commercial Plywood; Covers against delamination and edgeband peeling

Exceptions : *A comprehensive list of Exceptions are covered below under the heading “Limitations to Warranty”

 

Product : Shutter 

Warranty period : 10 Years

Remarks : Covers all finishes and core material: BWP Plywood, MR Plywood, Commercial Plywood, HDHMR, Aluminium Shutter Frame;

Covers against delamination and edgeband peeling

Exceptions : *A comprehensive list of Exceptions are covered below under the heading “Limitations to Warranty”

 

     2. Products from OEMs

 In case of certain Products (as listed below) being procured from original equipment manufacturers (OEM) and supplied to the Customer, the Customer shall be provided with the warranty as provided by such OEM.

 

Product : Aristo Shutters

Warranty period : Manufacturer’s Warranty - 5 Years

Remarks : N/A

Exceptions : Any abusive damage to the glass infill of Aristo (Lacquered glass/mirror/mirror with frosting/tinted glass/Clear glass) will not fall under the warranty. The replacement will be done on a chargeable basis

 

Product : Hardware, Accessory

Warranty period : Manufacturer’s Warranty

Remarks : N/A

Exceptions : Customers are advised to not use household cleaning agents, chemical sprays, etc; Does NOT cover damage caused by misuse, negligence, normal wear and tear

 

Product : Appliances

Warranty period : Manufacturer’s Warranty

Remarks : N/A

Exceptions : Labour, Cleaning Charges (for Chimney) will be charge extra

 

Product : Sink, Tap, Other Plumbing Installation

Warranty period : Manufacturer’s Warranty

Remarks : No warranty for installation services and leakage post-handover

Exceptions : Inspection to be done by customer during handover and issues, if any, will be rectified

 

Product : Switches, Lights, Other Electrical Installation

Warranty period : Manufacturer’s Warranty

Remarks : Labour Charges of Rs. 500 per unit will be charged for any replacement excluding transportation

Exceptions : Wiring inspection to be done by customer during handover and issues, if any, will be rectified

 

 

No Warranty Products

All other items, Products or materials supplied or used by Lusso Cassano, an illustrative list of which is provided below, are provided on an as-is basis, without warranties of any kind.

 

Product : Countertop (material) 

Warranty Period : No Warranty

Exceptions : N/A

 

Product : Gas Piping 

Warranty Period : No Warranty

Exceptions : Inspection to be done by customer during handover and issues, if any, will be rectified

 

Product : Mirror, Glass, Other Fragile Item 

Warranty Period : No Warranty

Exceptions : N/A

 

Covered Services – Lusso Cassano’s Service Warranty

In case of any installation defect in any of the following Product(s), within the specified warranty periods following handover date, Lusso Cassano shall repair, at its discretion, the said Products, with respect to underlined service issues and exceptions.

Note: The warranty period, as mentioned hereunder, shall be upto a period of one (1) year from the date of handover. During the first six (6) months of the warranty period, Lusso Cassano shall provide 100% warranty on the same, as mentioned, while for the remaining six (6) months,Lusso Cassano shall be liable for 75% of the warranty cost, and the remaining 25% of the warranty cost should be borne by the customer.
 

Product : Countertop

Warranty period : 1 Year

Remarks : 1 Year warranty on installation only. 

The material and installation should both be from Lusso Cassano.

Covers Installation defects like stone to stone joint issues, stone to sink joint issues, countertop sink joint leakage issues, sink levelling issues, grouting issues, countertop levelling issues

NO WARRANTY ON COUNTERTOP MATERIAL

Exceptions : Does NOT cover damage caused by misuse, negligence, normal wear and tear.
Does NOT cover the issues with respect to natural characteristics of stone, which include, but are not limited to, color variations, water lines, fissures, surface pits and blemishes.
Does NOT cover issues arising due to architectural and engineering problems causing structural movement or settling.
Does NOT cover stains, scratches and cracks caused due to use of improper cleaning solutions, placing hot vessels or damage from the dropping of heavy objects on the countertop.

 

Product : False Ceiling

Warranty period : 1 Year

Remarks : 1 Year warranty for material and installation.

Warranty is eligible where false ceiling, false ceiling related electrical ( light point provision, light installation, any other fixture installation), false ceiling painting is under Lusso Cassano scope of work.

Warranty is eligible where false ceiling surface area exceeds 150 sq. ft.

The entire false ceiling unit used by the customer should be as recommended and executed by Lusso Cassano through its Vendor(s).

Covers installation defects like Board Integrity, flaking and peeling of the joint compound or coming off from the substrate, cracks on the surface, growth of fungus and algae on the ceiling surface subject to NO moisture exposure.

Warranty covers cost of labour and material for False Ceiling and allied Painting services only in Warranty claimed areas.

Exceptions : Does NOT cover intermittent dripping of water due to proximity of vegetation or air-conditioning units or any other sources of water leakage or dampness.

Does NOT cover water penetration due to capillary rise from the ground level or the adjacent walls, water leakage, seeping and continuous dampness of the surface.

Does NOT cover physical damage caused to the surface with an external force or entity.

Does NOT cover defects arising due to failure or defects in the structure to which ceiling is anchored.

Does NOT cover fading and chalking within normal limits in humid areas.

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Product : Painting

Warranty period : 1 Year

Remarks : The painting surface area should be more than 250 sq. ft.

Covers fading of colour shade, film Integrity, chalking and peeling of the paint from the surface, growth of fungus and algae on the surface due to issues not pertaining to exceptions.

False Ceiling Painting is only eligible for warranty where false ceiling and false ceiling related electrical is under Lusso Cassano scope of work.

Only covers areas where surface preparation for Wall is done under Lusso Cassano scope of work andlimited to only repainting of walls.

The same conditions and exceptions are applicable for the False ceiling category.

Exceptions : Does NOT cover if paint code is discontinued by the manufacturer.

Does NOT cover fading and/or damage due to normal wear and tear, abuse, weather, or accidental damaging occurrences

Does NOT cover defects arising due to failure/defects in building structure.

Does NOT cover intermittent dripping of water due to proximity of vegetation or air-conditioning units or any other sources of water leakage like Internal Plumbing or Plant pots.

Does NOT cover Water penetration due to capillary rise from the ground level, water leakage, seeping and continuous dampness of the surface.

Does NOT cover damage caused to the painted surface due to fire, excessive heat exposure, corrosive agents, abrasive materials or by the customer including without

limitation damage caused due to rework/fitting work done by the customer post installation.

NOT APPLICABLE to non-damaged areas and color differences arising between newly painted and previously painted areas.

 

Product : Electrical

Warranty period : 1 Year

Remarks : The Electrical scope of work should exceed Rs.50,000/-.

Applicable on electrical short circuit/ tripping, loose contact in plugs/switches, loose contact in fixture installation such as Lights.

Covers the cost of electrical items including wiring, conduits that and labour required to rectify the concerned works.

Exceptions : Does NOT cover electrical fixtures like lights, fans and appliances under electrical warranty and carry their respective Brand warranty.

Does NOT cover where there is improper power input to the mains or Issues in the power input source.

Does NOT cover electrical failures due to physical damage of conduits, wires, switches and plates, electrical works repaired by any other representative other than Lusso Cassano and/or Inappropriate usage of electrical points.

 

Product : Plumbing

Warranty period : 1 Year

Remarks : Plumbing Scope of Work should exceed Rs. 20,000/- 

Covers leakage in plumbing or Sanitary Pipes, improper fixing of plumbing fixtures and plumbing and sanitary pipe manufacturing defects.

Covers the cost of plumbing items such as pipes and plumbing work accessories and the labor required to rectify the concerned defect.

Exceptions :

NOT APPLICABLE where plumbing material is discontinued by the manufacturer.

Does NOT cover plumbing failures due to physical damage and mishandling.

Does NOT cover if plumbing works have been repaired by any representative other than the company representative.

Does NOT cover if there is improper quality of water supply to the property.

Does NOT cover water penetration due to capillary rise from the ground level, water leakage, seeping and continuous dampness of the surface.

Plumbing failure shall not deal with fixtures including but not limited to taps, faucets, nozzles, water closets, shower cubicles etc.

Does NOT apply where mineral deposits/ chalk formation on plumbing fixtures due to hardness in water.

 

Product : Civil

Warranty period : 1 Year

Remarks : Covers civil works limited to dado tiling, flooring and skirting tiling/ marble laying for material and workmanship failure subject to inspection by Lusso Cassano representative.

Civil scope of work should exceed Rs. 15,000.

Covers dado and floor tile grouting, hollow sound when tapped on the floor/dado surface due to incorrect application or insufficient cement mortar filling, and/or floor/dado fall due to poor workmanship

Exceptions : 

NOT APPLICABLE where tile and marble is discontinued by the manufacturer.

Does NOT cover where damage/peel off is caused by harsh surroundings and maintenance, natural wear and tear of material caused by rough usage, tile and marble slippages due to natural bend in material, usage of acids and harsh brushes on the tiles causing damage to grouting and space fillers.

Does NOT cover breakage of tiles, and/or physical damage caused to tiles or grouting due to external force or entity.

Does NOT cover cracks/damage due to structural issues of the building or due to excess water absorption due to internal leakage or exposure to water source or internal water leakages behind the tiles

 

Product : Custom Work

Warranty period : 1 Year

Remarks : 

Covers custom carpentry, for material and workmanship failure subject to inspection by Lusso Cassano representative.

Covers custom work including but is not limited to wall partition, wall panelling, headboards, pooja units, glass/ mirror works, metal works, cladding, other carpentry works.

Both material and labour should be done under Lusso Cassano scope of work.

Covers fit and finish of the product, bulging and bending of core material ,bubble formation/ peeling-off  of top finish such as laminates, veneers etc.

Covers fading of colour/ patterns, peeling of edge banding subjected to use of products in hygienic surroundings with proper maintenance.

Covers malfunctioning of hardware and accessories and any other manufacturing defect as approved by Lusso Cassano representative.

Exceptions : 

Does NOT cover if fading of colour/ patterns, peeling of edge banding  is caused due to improper maintenance  and exposure to direct/ indirect sunlight, heat, moisture, dampness and improper use and maintenance.

NOT applicable on scope of work involving refurbishment.

Does NOT cover cuts, scratches, nicks and abrasions which are resulting from normal use during the standard life of the product.

Does NOT cover products subjected to alteration, modification, accident, abnormal use, contact with extreme temperatures, water, moisture and dampness or use of harsh or abrasive cleaning chemicals.

Does NOT cover natural wear and tear or damage caused by rough handling or using the product beyond its intended use and damage caused due to accidents, improper maintenance, intentional or willful misuse of the product.

Does NOT cover products used for purposes for which it is not designed or intended by us.

Does NOT cover rusting of channels, hinges, and other metallic parts due to exposure to moisture/dampness or use of harmful cleaning chemicals and sprays.

Does NOT cover damage caused by water leakages from water outlets or water spillage due to user’s negligence.

Does NOT cover defects caused by pests and pets including but not limited to termites ants, wood borers, rats, dogs and cats.

Does not cover natural material’s seasonal changes such as expansion and contractions and damages due to the same including but not limited to cracks, warping, shrinkages and variation in colour/shades arising due to natural factors.

 

Product : Shower Cubicles/ Enclosures

Warranty period : 1 Year

Remarks : 

All shower cubicles and windows are eligible for a 1 year warranty for material and workmanship failure.

Warranty covers any part of the enclosures found to be defective of material or workmanship.

Warranty covers caulking, leaking, squeaking, and sagging not subject to wear and tear, physical damage.

Warranty includes cost of defective materials and labour to rectify the defect.

Exceptions :  

Does NOT cover claims arising from abuse, misuse, negligence, leakages, abrasives, accidents, improper operations and natural disaster

Warranty does not cover scratches, chips, water spots or breaking of glass.

Polycarbonate or Acrylic sweeps, seals and door stops are not warrantied. 

Warranty does not cover damage caused through faulty design of residence or business, including but not limited to enclosure design or tile installation errors,  fit issues due to house settling, damage or failure due to misuse, careless handling, alteration, misapplication, improper use of cleaning products, accidents, owner negligence, abuse, or acts of nature.

Does NOT cover discoloration or stains due to water hardness.

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Limitations to Warranty

 

Lusso Cassano does not warrant against and is not responsible for: (a) any condition of the Warranty Covered Products attributable to; or (b) any damage to such Products caused by any of the following:

1. Wear and tear suffered through normal use (including scratches, dents and cuts) or damage caused by impacts or accidents or mishandling.

2. Does NOT cover damage caused by misuse, negligence, normal wear and tear.

3. Only bends that are >3mm will be attended by Lusso Cassano.

4. Water leakage and seepage within the building structure and continuous dampness of the surface beyond (i) 72 hours for BWP grade plywood (IS710); 48 hours for MR grade plywood (IS303).

5. Degradation, discolouration, damage, fading, etc. in colour, grain, or texture of natural wood materials, laminates and other materials due to exposure to intensive or excessive light, sunlight, moisture or heat or other environmental factors.

6. Use of inappropriate chemicals, detergents, abrasives or other inappropriate cleaning agents that can damage the wooden surface of the products or rust the accessories.

7. Mistreatment, negligent use, misuse, insufficient or improper care (including but not limited to exposure to harsh weather conditions).

8. Alterations, modifications or use of products which are beyond or inconsistent with the supplied product instructions by Lusso Cassano and/ the usage of products which have not been authorised by Lusso Cassano.

9. Destroyed, damaged or becomes unusable due to any Force Majeure event. (A Force Majeure event refers to the acts of God including; such as flooding, hurricane, earthquake, lightning, any natural calamities etc., environmental condition such as air pollution, solvent exposure, mold, mildew etc., or staining from foreign substances such as dirt, grease, oils, sprays etc. fire, acts of war, acts of terrorism, pandemic, lockdown, acts of Government or any other event which is beyond the control of Lusso Cassano)

10. Improper maintenance of the Covered Products the same not being utilised for the intended purpose;

11. In case of a resale of the Covered Products (either as part of the sale of Customer’s property or otherwise);

12. the Covered Products have been subject to re-installation, repair or alteration by any person not authorised by Lusso Cassano;

13. Rusting of channels, hinges and other metallic parts, as these could be damaged due to household chemicals and sprays.

Procedure to claim Warranty

1. For claiming warranty against any of the Covered Products which is valid under the warranty terms, Customer shall call on Lusso Cassano's official number, identifying the Covered Product and the defect observed, including photographs and/or other proofs of the same.

2. Once Lusso Cassano receives a Customer's written notice, Lusso Cassano shall send their authorised representative to the Customer's Site for inspection and assessing the same to confirm whether the claim is covered under Warranty.

3. If it is covered under warranty as per Lusso Cassano representative’s information, Lusso Cassano shall either arrange for repair or replace the defective Product.

4. In case of replacement: Lusso Cassano shall provide a similar Product that is as close as possible in dimension, function and colour to the defective product. Lusso Cassano does not guarantee that the replacement product will be exactly the same as the Covered defective Product. A replacement Product will not be covered by any further warranties.  i.e. no fresh warranty shall be applicable on a replaced product, which shall be covered under the original warranty term.

Service and Maintenance

1. For the first 6 months from the date of handover, 1 (one) free service is provided to the Customers to address routine maintenance issues in respect of moving parts (hinges, channels etc.), such as alignment, the parts becoming loose, etc

2. To avail the free service, Customer should schedule a visit by contacting Lusso Cassano’s customer care number. If the free service is not availed by Customer within the aforesaid period of 6 months, Lusso Cassano’s obligation to provide such free service shall lapse.

3. After the period of 6 months from the date of handover, in case of maintenance requirement, Customers can seek paid maintenance services, by contacting Lusso Cassano and scheduling a service visit. Such a visit shall be chargeable at Lusso Cassano’s then current service visit rates.

4. Any repairs or replacements advised during a service visit (whether free or paid-for), or any maintenance that may be sought by Customer, which is not covered under the Warranty terms, shall be done at additional charges. Lusso Cassano will provide Customer an estimate of such additional charges after inspection and assessment post the service visit.

Cleaning Services

Post installation, the following set of services will be done at the site:

1. Dusting, sweeping and mopping of all areas.

2. Cleaning of doors of the cabinets to remove pencil marks and dust.

3. Cleaning the insides of wooden cabinets.

4. Deep cleaning with the use of mechanical equipment is add-on to scope.

 

Unloading Services

Any movement of materials by stairs above 2nd floor will attract the following additional charge/s:

1. A fixed unloading charge of Rs. 6000 shall be charged for movement of material from 3rd floor and above where the service lift is unavailable.

2. An additional charge of Rs. 1000 will be applicable for each floor movement of material from the 9th floor and above, where the service lift is unavailable.

.Cancellation Policy

At Lusso Cassano, our primary goal is to ensure the successful completion of  every order. However,  as we  rely on various stakeholders including manufacturers, raw material providers, accessory suppliers, there may be  some instances where we need to make changes to our prices and material offerings. In these circumstances, we owe it to our customers to be fair and transparent, also allowing them to cancel their order if the situation demands. For all other instances, we would like to draw the Customer  attention to the table provided below:

Time of Cancellation : 

1. Within 48 hours from order service booking (payment of first instalment i.e. 10% of Order Value), claim should be raised via official channel to consider and refund.

Stage of Order:  Design Stage

Policy : Nil refund.

     3.After payment of Second Installment of 40% cancellation

Stage of Order:  Production Stage

Policy : Nil refund/deliverables null and void

The customer will not be eligible for any refund and shall be obligated to pay the remaining price of Order Value of the project to Lusso Cassano i.e. the remaining 50%.

 

 

Customer Conduct

1. Lusso Cassano prohibits discrimination against its representatives including on the basis of sex,  race,  religion,  caste,  origin,  disability,  marital  status,  gender  identity,  age,  or  any other characteristic that may be protected under applicable law.

2. Customers are directed to treat all our representatives with respect and courtesy, and provide them a safe and compliant (under all applicable laws, bylaws including society norms, if any) location to perform service(s) at the project site. Lusso Cassano shall be entitled to refuse to  perform  any  service(s)  if  the Customer  don’t  comply  with  this  section  and/or  the Customer has  not provided  a  safe  and  compliant  location  and/or  Customer  has  behaved  in  a  discourteous, disrespectful, abusive, or otherwise inappropriate manner or any other issues related to the Customer that affects the Lusso Cassano services,  than Lusso Cassano reserves the right to withhold the services at its absolute discretion until the requirements under this section are fully complied by the Customer. Please note, non-compliance under this section may result in delay and affect the timeline of Delivery (if applicable) in the Customer  project and such delay shall not be treated as breach by Lusso Cassano and/or Quotation agreed upon with you and any loss or delay due to your non-compliance of this section shall  amount  to  breach  by  Customer  under  the  Quotation,  as applicable.

3. Customers  agree  that  in  an  event  where  our  representative  behaves  in  a  manner  that  is discourteous, disrespectful, abusive, inappropriate, or in violation of the law, Customer shall be required  to  report  such  incident  with  valid  proofs  at info@lussocassano.com with immediate effect but in any event not later than 48 hours of such incident.

4. Customers are directed to keep all your communications in writing with our representative on their official email and keep the necessary POC designated by Lusso Cassano in loop, if applicable. Any complaint/escalation marked to unnecessary party/s in Lusso Cassano shall  be  treated  as  non-compliance  of  this  section  and Lusso Cassano reserves its right to take appropriate action as available under the applicable law.

 

PERSONAL DATA AND PRIVACY POLICY 

1. The Customer explicitly grants authorization to Lusso Cassano for the collection, storage, retention, processing, and utilisation  of personal data, including contact information, as outlined in our Privacy Policy. The Company shall use the personal data of the Customer only for the legitimate use to provide the product and services to the Customer.

2. The Customer authorises the Company to contact them through various channels such as phone, SMS, WhatsApp, and email. It is understood that such communication will exclusively pertain to the products or services provided, and the confidentiality of personal data, including contact information will be maintained. Lusso Cassano retains the right to photograph and publish the completed work.

3. Furthermore, the Customer allows the Company to share personal data, including contact information, with the vendors, franchisees and third-party suppliers, in accordance with our Privacy Policy.

4. For a comprehensive understanding of our data handling practices, please refer to our Privacy Policy. We strongly recommend that the Customer reads the Privacy Policy to ensure awareness of the terms and conditions.

5. Any notices intended for the Company in accordance with the personal data usage or deletion should be written to info@lussocassano.com.

GOVERNING LAW AND JURISDICTION

1. These Terms and Conditions  shall be governed by and interpreted in accordance with the laws of India.

2. Any dispute arising out of or in relation to this shall be subject to the exclusive jurisdiction of the courts at Bangalore, India.

 

 

 

 

CUSTOM QUOTATION OFFERINGS - Terms and Conditions*

 

The Custom Quotation Offerings – Terms and Conditions (“Custom Quotation T&Cs”) shall be applicable on the Custom Quotation provided by  Lusso Cassano to the Customer, if any, wherein  Lusso Cassano shall get the Custom work done through their Vendors. These Vendors through their expertise and experience, handle the necessary work involved in customs work of the Customer. The responsibility for the completion and quality of custom work as mentioned in the Quotation, lies solely with the Vendors, except as specified in this Terms & Conditions. 

 

Please note, the Custom Quotation T&Cs are subject to other applicable Service Terms and Conditions, and such other documents provided by Lusso Cassano under the project:

1. Vendor/s - refers to individuals, organizations or Companies that are associated with  Lusso Cassano for providing the Services related to Custom Work.

2. Custom Work: Any/all custom work in the Quotation shall be differentiated from  Lusso Cassano’s standard offerings, by using the terminology “Custom” prior to the description of such product/service, hereinafter referred as “Custom Work” and the underlined scope as “Custom Scope of Work”.

3. Data Protection and Customer Consent (“Consent”). This Consent pertains to the  sharing of Customers information with Vendors engaged by  Lusso Cassano for the purpose of  providing Custom Work. In relation to the Custom Work,  Lusso Cassano shall share customer information, as provided by the Customer, with the Vendors undertaking the Custom Scope of Work. The Customer information may include customer name, phone number, address, site address etc. which are necessary for carrying out the Custom Scope of Work. In this regard, the Customer explicitly consents to sharing of such information with the Vendors engaged by  Lusso Cassano without any restrictions. The Customer acknowledges and understands that sharing this information with the Vendors is essential to fulfill the custom work requested by the Customer.

4. Designs - The designs for the Custom Scope of Work shall be provided by  Lusso Cassano, in discussion with the Customer, however, the same may be subject to alteration, based on the feedback of the Vendor providing such Custom Scope of Work, post site measurement. It is to be noted that Customers can discuss the changes/alterations, however, there can be no changes/revisions to the designs finalized, post the payment of Second Installment by the Customer.

5. Non-Solicitation - Customer shall not approach any Vendors undertaking the Custom Scope of Work, directly or indirectly, without the explicit written consent of  Lusso Cassano.

6. In case of any issues, concerns or dispute arising out of such services/products provided by the Vendor or its representative(s) to the Customer under the Custom Scope of Work, the Customer should reach out to  Lusso Cassano team for resolution, if such issues/concerns comes after handover of the project, and with the  Lusso Cassano project manager dealing with the Customer project, in case of any issues/concerns and/or dispute before handover of the project.

7. Customer shall not indulge in any unethical/illegal practices including but not limited to bribery, or any direct payment to the Vendor or its representative(s) either in cash or kind.  Lusso Cassano shall act as the sole point of contact between the Customer and Vendor for the purpose of facilitating the Custom Scope of Work through the Vendor, under Custom Quotation. Customer hereby represents and agrees that in connection with the Custom Scope of Work, it shall keep all the communications with the Vendor aligned with  Lusso Cassano, and keep the necessary POC from  Lusso Cassano informed at all times to avoid conflict of interest, and shall not engage in any mal-practices including but not limited to bribery or any such unethical/illegal acts, for securing an improper advantage for such Custom Work.

8. No-Delivery Guarantee: In case of there being any Custom Work in the overall scope of project, such project shall automatically be categorised under Nil Guarantee i.e. No Delivery Timeline Guarantee project.

9. Warranty –  Lusso Cassano shall provide 1 year warranty on the Custom Scope of Work from the date of handover, as per the details comprehensively mentioned above, under the heading “Warranty Details”.

10. Variation in price in Custom Work: The exact cost of the project under the Custom Scope of Work shall be dependent upon the measurements, change in design, material, finishes etc. Based on such revisions, the cost of Custom Work may increase or decrease by approximately 10 to 20%. In some cases, the percentage may be higher, depending on the quality/finish of products and specifications, changes in designs finalised by the Customer etc. Please note, no further design changes shall be possible after payment of the Second Installment and, the final cost of Quotation at Second Installment shall be the final Price excluding actual payables and will not be subject to any change(s) thereafter.

11. Relationship between  Lusso Cassano and the Vendor:  Lusso Cassano shall act as a facilitator between the Vendor and the Customer for enabling the Custom Work.  Lusso Cassano is not liable for any product or service(s) to be rendered by the Vendor unless mentioned otherwise hereunder.

12. These Custom Quotation T&Cs are governed by the laws of India. Any dispute shall be governed exclusively by the courts of Bengaluru only.

13. In the event of any misuse or abuse of the process by the Customer and/or Vendor,  Lusso Cassano reserves the right to deny or cancel the project without any liability.

14.  Lusso Cassano shall not be liable for any loss or damage resulting from material breach of any terms and condition(s) by the Customer, including negligence.

15. Lusso Cassano shall not be liable for any indirect, punitive, special, incidental or consequential damages arising out or in connection with the Custom Work.

16. Lusso Cassano shall not be liable for loss or damage arising due to Force Majeure event.

17. In any event, the entire liability of  Lusso Cassano under Custom Work shall not exceed the amount of price paid to Lusso Cassano for such Custom Scope of Work, at the time of dispute.

18. Lusso Cassano reserves the right to alter, modify or withdraw the Custom Work and underlined T&Cs anytime without any liability.